Covering the bases

Covering the bases

Matt Hoying: “This is a message from your friendly front desk attendant…”

Two Choice One engineers covering front desk duties.

With Megan on vacation and Abbeyon maternity leave, two unexpected figures were called up from the minors to cover the front desk: Matt Hoying and Justin Puthoff. While still balancing their regular responsibilities, the pair stepped up to the plate to answer the phones, greet visitors, and keep everything running smoothly.

As often happens at Choice One, what started as a temporary assignment quickly became a friendly competition. If a phone rang, they raced to answer it. As team members flowed through the suspiciously roundabout-shaped area, Matt and Justin competed to see who could be friendlier, more helpful, and more engaged with the traffic circling the desk. Between their regular work and front desk duties, the pair spent the week turning double plays.

By the time Megan returned, the pair seemed to walk away having had more fun than expected and a renewed appreciation for how effortless Megan and Abbey make it look. While Matt and Justin may not be taking over the starting lineup just yet, they certainly made a strong case for another call-up next time the team needs them.